How can I place an order?

For standard individual orders, you can order directly through our website. For custom or catering orders, please contact us through email or our contact form with the details of your event, and we’ll get back to you with a quote.

What is the lead time for orders?

Orders can be placed at any time through our website. Once your order is received, you’ll receive an order confirmation with the details of your order.

Self-pickup is available from Wednesday to Saturday, from 11:00 AM to 3:00 PM. You will be able to select your preferred pickup date and time directly at checkout. Pickup times must be scheduled at least 24 hours ahead of your order placement time. Need same-day pickup? Reach out directly, and we’ll do our best to accommodate you. Just send us a text, Instagram DM, or email.

Our pickup location is in Ajax, Ontario. The full pickup address will be provided in your order confirmation email.

Delivery orders are fulfilled within 24 hours of placing your order, Tuesday through Saturday, between 11:00 AM and 2:00 PM. 

What are Small Chops?

You might have noticed us use the term “small chops” interchangeably with appetizers. It’s a popular West African phrase for bite-sized party snacks — one of the highlights of our celebrations. These are delicious, handheld portions packed with flavour.

At The Honeyed Plate, our small chops include favourites like puff puff, samosas, spring rolls, peppered chicken, and money bags, and you can mix and match any of these in your order. They’re perfect for parties, corporate events, or casual gatherings.

Do you cater for corporate events and parties?

Yes! We offer catering services for events of all sizes, including birthdays, weddings, corporate events, and more. Whether you need appetizers (small chops), cakes, or pastries, we’ve got you covered. To discuss your catering needs and receive a quote, please contact us at info@thehoneyedplate.com.

What is your return and refund policy?

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of receiving it, and we’ll do our best to resolve the issue.

• Incorrect address: We are not able to offer refunds or replacements for orders that cannot be delivered due to an incorrect or incomplete address.

• Damaged or incorrect orders: If your order arrives damaged or incorrect, please send a photo of the issue so we can assess eligibility for a refund or replacement. Without a photo, we are unable to process claims.